FAQ's
Frequently Asked Questions (FAQ) - GadgetryGroup
1. How can I place an order?
To place an order, simply browse our online store, select the gadgets you wish to purchase, and add them to your cart. Follow the checkout process, providing the necessary details, and complete your payment securely.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, EFT (Electronic Funds Transfer), and other payment options. All transactions are securely processed to ensure your financial information is protected.
3. Is it safe to shop on your website?
Yes, it is safe to shop with us. We prioritize the security of your personal and financial information. Our website uses encryption technology, and we adhere to strict privacy and security standards.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with your order number. A tracking number would be issued immediately after pick up of an order by the courier. We are utilizing services of the following reputable courier companies: Courier It, The Courier Guy, Internet Express, FASTWAY, Dawn Wing, RAM, Aramex, SNN Couriers.
5. What is your return policy?
Our return policy is detailed on our website. If you receive a defective or incorrect item, please contact our customer support within 30 days of receiving the order, and we will assist you with the return and replacement process.
6. Do you offer international shipping?
Currently, we only offer shipping within South Africa. We are exploring options for international shipping and will update our customers once this service becomes available.
7. How can I cancel my order?
If you wish to cancel your order, please contact our customer support as soon as possible. We will do our best to assist you, but cancellations may not be possible once the order is processed or shipped.
8. Are your gadgets covered by a warranty?
Yes, most of our gadgets come with a manufacturer's warranty. The warranty period and terms vary by product. Check the product description or contact our customer support for specific warranty information.
9. Can I change my shipping address after placing an order?
If you need to change your shipping address, contact our customer support immediately. We will do our best to update the information, but changes may not be possible once the order is shipped.
10. How can I contact your customer support?
You can reach our customer support team via email at gadgetrygroup@gmail.com or through the 'Contact us' page on our website. We aim to respond to inquiries within 2 business days.
Feel free to reach out if you have any additional questions or concerns. We are here to provide you with the best shopping experience at GadgetryGroup!
Kind regards,
GadgetryGroup management