For any inquiries, please contact us at:

Option 1: 082 965 4154

Option 2: 074 438 3182

gadgetrygroup@gmail.com

Johannesburg

Gauteng

Frequently Asked Questions (FAQ) - GadgetryGroup

1. How can I place an order?

To place an order, simply browse our online store, select the gadgets you wish to purchase, and add them to your cart. Follow the checkout process, providing the necessary details, and complete your payment securely.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, EFT (Electronic Funds Transfer), and other payment options. All transactions are securely processed to ensure your financial information is protected.

3. Is it safe to shop on your website?

Yes, it is safe to shop with us. We prioritize the security of your personal and financial information. Our website uses encryption technology, and we adhere to strict privacy and security standards.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with your order number. A tracking number would be issued immediately after pick up of an order by the courier. We are utilizing services of the following reputable courier companies: Courier It, The Courier Guy, Internet Express, FASTWAY, Dawn Wing, RAM, Aramex, SNN Couriers.

5. What is your return policy?

Our return policy is detailed on our website. If you receive a defective or incorrect item, please contact our customer support within 30 days of receiving the order, and we will assist you with the return and replacement process.

6. Do you offer international shipping?

Currently, we only offer shipping within South Africa. We are exploring options for international shipping and will update our customers once this service becomes available.

7. How can I cancel my order?

If you wish to cancel your order, please contact our customer support as soon as possible. We will do our best to assist you, but cancellations may not be possible once the order is processed or shipped.

8. Are your gadgets covered by a warranty?

Yes, most of our gadgets come with a manufacturer's warranty. The warranty period and terms vary by product. Check the product description or contact our customer support for specific warranty information.

9. Can I change my shipping address after placing an order?

If you need to change your shipping address, contact our customer support immediately. We will do our best to update the information, but changes may not be possible once the order is shipped.

10. How can I contact your customer support?

You can reach our customer support team via email at gadgetrygroup@gmail.com or through the 'Contact us'  page on our website. We aim to respond to inquiries within 2 business days.

Feel free to reach out if you have any additional questions or concerns. We are here to provide you with the best shopping experience at GadgetryGroup!

 

Kind regards,

GadgetryGroup management 

Disclaimer: 

Please note Tax is included in the amount of your order. The Tax amount varies depending on the amount of your order.

How much does shipping cost?

• All our products come with FREE Insured Shipping!

How long does shipping take?

• Orders are delivered in South Africa to your doorstep in 5 – 7 working days.

Where can I find my tracking code?

• Tracking codes are sent to you via email. Once your order has been shipped, you will receive a notification from us.

I received the wrong order, now what?

• If you received an incorrect order, please contact us immediately at gadgetrygroup@gmail.com.

Please Note: Once your order has begun processing through our delivery department, we are unable to make any changes, including address changes. We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays, or public holidays. Once your order has been shipped, you will receive a Shipping Confirmation email.

Tracking All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the courier’s sorting facility.

With some shipping companies, it can take several days for the tracking information to be updated on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, kindly contact us at gadgetrygroup@gmail.com.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. Here are our estimates for your reference:

• South Africa: 5 – 7 Business days

Note: The days listed above are only estimates in business/working days and do not include our 2–5-day processing time.

Lost/Stolen/Damaged Packages: 

We are not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer: 

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback: 

We would love to hear your feedback, questions, or any concerns. Kindly feel free to email us to let us know how our service rates are. We take your feedback very seriously and are always striving to improve.

Our 30-Day Return Policy: 

We offer a 30-day return policy, allowing you ample time to request a return after receiving your item.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Initiating a Return: To start a return, contact us at [email]. Upon acceptance of your return, we will provide you with a return shipping label, along with instructions on how and where to send your package. Please note that items sent back without prior return requests will not be accepted.

Questions or Assistance: For any questions or assistance regarding returns, feel free to contact us at [email].

Damages and Issues: 

Please inspect your order upon receipt and promptly contact us if the item is defective, damaged, or if you received the wrong item. This enables us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items: 

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), customized or personalized items, and personal care goods (such as beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please reach out to us for clarification.

Non-Returnable Items: 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: 

For a swift exchange, return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you promptly receive the desired product.

Refunds: 

Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

GadgetryGroup Privacy Policy

Last Updated: 30 January 2024

Thank you for choosing GadgetryGroup (hereinafter referred to as "we", "us", or "our"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our online shop located at https://gadgetrygroup.com/ (the "website").

By accessing or using our Website, you consent to the terms outlined in this Privacy Policy. Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

1.1. Personal Information: We may collect personal information, such as your name, contact information, shipping address, and payment details when you place an order on our Website.

1.2. Browsing Information: We may collect non-personal information, such as your IP address, browser type, and device information when you visit our Website. This information is used to improve the functionality and performance of our Website.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, including shipping, invoicing, and communication regarding your purchase.

2.2. Communication: We may use your contact information to send you order updates, promotional offers, and other relevant information. You can opt-out of marketing communications at any time.

2.3. Improving Our Services: Non-personal information is used to analyze trends, track user interactions, and enhance the overall user experience on our Website.

3. Information Sharing

3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers to assist with order fulfillment, payment processing, and other essential functions.

3.2. Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal regulations.

4. Security

4.1. Data Security: We implement necessary security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

4.2. Protection of Personal Information (POPI)  Act: GadgetryGroup is committed to protecting your privacy and ensuring compliance with the Act. 

5. Your Rights
5.1. Access and Correction: You have the right to access, correct, or delete your personal information. You can do this by contacting us at gadgetrygroup@gmail.com

5.2. Opt-Out: You can opt-out of receiving marketing communications by following the instructions provided in our emails or contacting us directly.

6. Changes to the Privacy Policy
6.1. Updates: We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the revised date. We encourage you to review this policy periodically.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

gadgetrygroup@gmail.com

By using our Website, you acknowledge that you have read and consent to understanding this
Privacy Policy. Your continued use of the Website after any changes signifies your acceptance of
those changes.

 

Kind regards,

GadgetryGroup management 

GadgetryGroup Terms and Conditions

Last Updated: 30 January 2024

Welcome to GadgetryGroup (hereinafter referred to as "we", "us", or "our"). These Terms and Conditions govern your use of our online store located at https://gadgetrygroup.com/ (the "website"). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our Website.

1. General Terms

1.1. Eligibility: By using our Website, you affirm that you are at least 18 years old or have legal capacity to enter into contracts.

1.2. Accuracy of Information: You agree to provide accurate and complete information when making a purchase or creating an account on our Website.

2. Orders and Payments

2.1. Order Acceptance: All orders placed through our Website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason.

2.2. Payment: Payment is required at the time of placing an order. We accept payment from Banks registered in South Africa. All transactions are processed securely.

2.3. Pricing: Prices are listed in South African Rand (ZAR) and include applicable taxes. We reserve the right to adjust prices at any time without prior notice.

3. Shipping and Delivery

3.1. Shipping: We will make every effort to ship orders promptly. However, we are not responsible for delays caused by third-party carriers.

3.2. Delivery: The risk of loss and title for items purchased pass to you upon our delivery to the carrier.

4. Returns and Exchanges

4.1. Return Policy: Our return policy is outlined on our Website. Please review this policy before making a purchase.

4.2. Refunds: Refunds, if applicable, will be processed in accordance with our return policy.

5. Intellectual Property

5.1. Copyright: All content on our Website is the property of GadgetryGroup and is protected by copyright laws.

5.2. Trademarks: All trademarks, service marks, and trade names used on our Website are the property of GadgetryGroup.

6. Limitation of Liability

6.1. Disclaimer: We do not guarantee the accuracy, completeness, or reliability of the information on our Website. Your use of the Website is at your own risk.

6.2. Limitation of Liability: To the fullest extent permitted by law, GadgetryGroup is not liable for any direct, indirect, incidental, special, or consequential damages.

7. Governing Law

7.1. Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.

8. Changes to Terms and Conditions

8.1. Updates: We may update these Terms and Conditions from time to time. Any changes will be reflected on this page with the revised date. We encourage you to review these terms periodically.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

gadgetrygroup@gmail.com

By using our Website, you acknowledge that you have read and understood these Terms and Conditions. Your continued use of the Website after any changes signifies your acceptance of those changes.

 

Kind regards, 

GadgetryGroup Management